Returns must be sent back to us within 30 days of the purchase date. Products must be unused and in their original packaging.

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How to generate a return

To return an item, take the package to a post office and retain a proof of postage receipt for your records. Original postage cost will be taken off your refund to pay for the shipping.

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Refunds

Once we have received your item, we will initiate a refund. Please allow at least 15 days from our receipt of the return for the refund to be processed. Money will be sent to your original method of payment. We will email you once your return has been processed.

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Damaged goods

In the event a product arrived to you damaged, please contact our customer service team at prismapothecary@gmail.com. A full refund will be issued, including the cost of shipping.